Privacy Policy | Future Bound IT

Future Bound IT Ltd Privacy Policy

WHO WE ARE

Future Bound IT Ltd is a company registered in England and Wales (company number 11240184) with a registered office at 86-90 Paul Street, London, United Kingdom, EC21 4NE.

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data. We are registered with the Information Commissioners Office in the UK with reference number

Please read this privacy policy carefully.

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to us at: forwardthinkingit@futureboundit.com

SUMMARY

We keep to a minimum the information we hold about you.
We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website.
We delete your data when it is no longer needed for these things.
Generally, we do not give your information to third parties, but there are some exceptions.
You have lots of privacy rights.
We take security seriously.
We are happy to answer your questions about any of this.

THE PERSONAL INFORMATION WE COLLECT AND USE

We ensure that your privacy is respected at all times and our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

WHAT PERSONAL INFORMATION WE HOLD

Contact information: when you fill out a form, submit a comment or contact us by email or other means, we collect your name, email address and the nature of your enquiry.

Business information: we collect information relating to your business activities including information and documents about your enquiries, including communications with you.

Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device we also collect the UUID for that device.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

Third party integration: our website connects directly with third-party websites who we are partnered with, so that we can better understand the use of our website, and to show you relevant content, including ads. The website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Billing information: if you use our services, we require you to provide your billing details which may include a name, address, email address and purchase order number. We will never store information relating to bank account details.

HOW WE USE YOUR PERSONAL INFORMATION

We process personal data about you:

with your consent; and/or
to fulfil our contractual responsibility to deliver the services to you; and/or
to pursue our legitimate interests of providing support and improving the services we offer and developing new products and service features; and/or
to comply with a legal obligation.

We use your contact information to:

respond to comments and queries
complete research to understand more about your business and what you do. Usually, this means reading up on your products and services, how you position yourself in the market, what you display on your public-facing websites and social media presence, and so on. This helps us work out how best we can help you
provide our services to you
send you direct marketing emails and our newsletter which might include non-service related information (for as long as you opt-in)

Legal basis for processing

Consent
Legitimate interests
Fulfilment of a contract

Usage information

We collect information about the types of content you engage with, so we can direct you to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimise use of our services.

Legal basis for processing

Legitimate interests

Device and browser data

We use device and browser data to troubleshoot problems with our website and to make improvements to it, or to customise the interface for that device. We also infer your geographic location based on your IP address for abuse and tax and pricing purposes.

Legal basis for processing

Legitimate interests
Legal requirement

Log data

We use log data for many different business purposes to include:
monitoring abuse and troubleshooting;

creating new features, content or make recommendations;
tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our website and services; and
fixing bugs and troubleshooting product functionality.

Third parties and integrations

We collect and use information from third parties and integration partners to:

ensure you can interact with us through a third-party integration; and
personalise our content for you.

Legal basis for processing

Legitimate interests

Information from page tags

We collect information from page tags to enable us to:

understand our user behaviours;
see which features of our website are being used;
see which parts of our website and services we need to develop further; and
determine the success of our advertising campaigns.

Legal basis for processing

Legitimate interests

COOKIES

Our website uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. For this, we use Google Analytics, a web analytics tool offered by Google Inc., serving several purposes. All data passed by cookies is anonymous and will never contain your name, address, telephone number or payment details, only your IP address. The anonymisation or masking of the IP address takes place after the IP address arrives in the Google Analytics data collection network, but before any storage or processing of the data takes place. For more information, see: IP Anonymization in Google Analytics https://support.google.com/analytics/answer/2763052?hl=en

They enable us to:

estimate our audience size and usage pattern;
store information about your preferences, and so allow us to customise our site according to your individual interests;
speed up your searches; and
recognise you when you return to our site.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

The information generated by the cookie about the use of the web pages are usually transmitted to a Google server in the USA and stored there. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework.

SHARING AND TRANSFERRING YOUR PERSONAL INFORMATION

We may share your information or data with trusted third parties who help us provide certain aspects of our services. In particular, we may share your personal information with:

service providers in connection with the operation of this website;
business partners, suppliers and sub-contractors to enable us to perform any contract we enter into with them or you; and
service providers who help us manage our sales and support services.

We enter into confidentiality and data processing terms with our partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

We also have to share information or data in order to:

meet any applicable law, regulation, legal process or enforceable governmental request;
enforce applicable policies, including investigation of potential violations;
detect, prevent, or otherwise address fraud, security or technical issues; or
protect against harm to the rights, property or safety of our users, the public or to us and/or as required or permitted by law.
Your personal information may be stored and processed in any country where we engage service providers, including outside the EEA. Whilst these counties will have data protection rules that differ from the EEA, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this privacy policy.
If you would like further information about who we share your personal information with, please contact us. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

If you would like further information about who we share your personal information with, please contact us.

RETAINING YOUR PERSONAL INFORMATION

We will hold on to your information for as long as is needed to be able to provide the services to you.

We may also keep hold of some of your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online: www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

CONTROL OVER YOUR PERSONAL INFORMATION

Under the General Data Protection Regulation, you have a number of important rights available to you for free. In summary, those include rights to:

be informed about how your personal information is being used (hopefully this privacy policy explains it all);
access the personal information we hold about you;
request that we port elements of your data to another service provider;
request us to correct any mistakes in your information which we hold;
request the erasure of personal information concerning you in certain situations;
receive the personal information concerning you which you have provided to us, in a structured format;
stop any direct marketing which you can do through your account or the unsubscribe links at the bottom of emails; and
object to decisions being taken by automated means concerning you or significantly affect you.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:

email us at forwardthinkingit@futureboundit.com
let us have information to identify you;
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know the information to which your request relates.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by logging into your account and adjusting your marketing preferences or by following the opt-out links on any marketing messages sent to you.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us which we need in order to supply our services to you.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how we manage your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

CHANGES TO THIS PRIVACY POLICY

This privacy policy was published on 04/12/18 and last updated on 12/04/2019

Any changes we make to this notice will be posted on this page.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or the information we hold about you.